The Repair process

10 Step repair Process

Step 1 - The Estimate:  Your vehicle will be inspected in our spacious and well-lit estimate area.  Data is then entered into our computerized estimating system that helps us produce the most accurate estimate possible.  At this point, we will order your parts so that we can start repairing your vehicle as soon as possible.  If your vehicle cannot be driven, we can arrange for a rental vehicle.

Step 2 - Insurance Approval:  The insurance company will review the estimate.  Often, there is some negotiation between us and the insurance company about the price and procedure used to repair the vehicle as well as the parts to be used.  This is also when the insurance company determines whether the car is repairable or a total loss.  Once this process is completed, we can begin repairing the vehicle.

Step 3 - Disassembly:  When a vehicle is disassembled, sometimes hidden damage is found and inner structure repairs can be assessed.  Sometimes, this will require scheduling insurance re-inspection and ordering additional parts.

Step 4 - Gather Parts:  We order parts as soon in the process as possible.  (We have a full-time parts employee who specializes in making sure that the right parts arrive as soon as possible.)  The repair process cannot begin until we have received all of the structural parts.

Step 5 - Structure Repair:  In the Structure Repair area, the unibody is returned to factory specifications.  A sophisticated measuring system is used to monitor all phases of this process.  A computer-based measurement system is used to analyze the frame of your vehicle.  This system ensures an accurate repair.

Step 6 - Body Repair:  At this step, we replace exterior panels and do all metal finishing that may be required.  The vehicle begins to come back to life as sheet metal is installed and aligned. 

Step 7 - Paint:  The key to a good paint job is preparation.  The panels to be painted will be prepped, primed and sealed to ensure good paint adhesion. The paint is mixed with our computerized mixing machine, and then the color and clear coat is applied in our special down-draft paint booth.  These state-of-the-art paint booths make sure that the paint is applied in an environment free of dust and baked at the optimal temperature.

Step 8 - Reassembly
:  Final moldings and detail pieces are put back on the vehicle in the reassembly area.  All of the vehicle's systems are checked during this process.

Step 9 - Detailing:  We have a complete detail shop and employ full-time professional detailers to clean your vehicle and prepare it for deliver.  Your vehicle is then road-tested and inspected to make sure that the repairs meet or exceed industry standards.

Step 10 - Delivery:  We call you and schedule a time to deliver the vehicle to you.  We have a covered and well-lighted delivery area, so that you can inspect your vehicle and take delivery of your car in any weather.  We will go over the final paperwork with you, take your rental car return, and then you can drive off in your clean and fully-repaired vehicle.